Guest Post by TE Creus
I’ve noticed that self-checkout is taking over more and more shops and supermarkets. They have existed for a while, of course, but more as an alternative to reduce lines, but now many shops have exclusively self-checkout machines.
Yet, self-checkout appears not to be very effective or convenient, neither for shops nor for customers. Many customers tend to dislike self-checkout, as evidenced by the fact that there are always lines for human cashiers but none for self-checkouts. They give you the perception of more speed, but it is just illusory. Professional human cashiers scan and move your products faster (especially in Germany, where they go so quickly, basically throwing the stuff at your face, that you can hardly keep up).
“Nobody likes self-checkout”, says an article at CNN, “Here’s why it’s everywhere”.
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