Merry Christmas to All

Guest Post by Jim Kunstler

And this solemn night a great stillness falls upon the land as the Leviathan of Washington is sent to its room to get its mind straight, and the USA gets on with collapse in earnest. There will be no visions of sugarplums for the Deep Staters as the government enters its induced coma, only premonitions of anarchy and insolvency, and perhaps some dim nostalgia for that golden age when things seemed to work in America. On the plus side of things, this may be the last year of Christmas shaming.  Even the Wokesters of Wokesterdom appear weary and bored with Wokesterism ­— isn’t that a blessing?

I have a theory for what is behind the decline and fall of this once proud and capable country: nobody answers the phone. This one change in consensual social behavior has enabled virtually everyone in authority to evade responsibility for what they do. Corporations especially don’t want to be bothered by their pain-in-the-ass customers with their tedious complaints and demands. Every time I see the smirking face of that quasi-autistic ninny, Bill Gates, I have to wonder why he doesn’t apply a tiny fraction of his gargantuan fortune to hire a few actual humans to answer the phone at Microsoft instead of that insulting tele-robot. I suppose it would hurt his feelings to learn how badly his own products work, especially just after you purchase MS Office — as I had to do last week with the 2019 upgrade — and flounder your way through the maze of protocols to get the damn thing up-and-running.

Forgive the excursion into personal reminiscence, but I remember the time some decades back when I was a 26-year-old reporter on what was then called a newspaper (as opposed to a bulletin of moral instruction from Wokesterdom). I could call just about any company in the land saying I was a reporter for ________ and get the Chief Executive on the phone in a New York minute. (It ain’t bragging if it’s true.) This was the case, of course, for thousands of other reporters on hundreds of newspapers in America. If a story was especially dicey, you could work your way up the whole C-suite food chain collecting all kinds of contradictory, ass-covering information until you got to the Big Orca at the top, and lever his mouth open with what you learned from his underlings. It worked when dealing with the government too. You could lay a line of talk on some receptionist — say, invoking the term “grand jury” ­— and get her boss on the phone pronto. I think it went quite a ways to keeping the people who run things honest.

Woodward and Bernstein could never investigate a case like Watergate under today’s conditions. Deep Throat wouldn’t even answer his phone. The two reporters would find themselves so far up an automated answering tree that they would disappear across an event horizon and find themselves in an alternative universe where Richard Nixon was a relief pitcher for the Montreal Expos and Fred Rogers sat in the Oval Office… and there would be no story to tell. These days, apparently, the chairman of the House Judiciary Committee can’t even get a hold of Deputy Attorney General Rod Rosenstein. They left a message on his phone a few months ago and he hasn’t even deigned to send a text back.

This national telephone quandary is a prime example of the diminishing returns of technology. We’ve spent thirty-odd years and countless billions of dollars computerizing all the phone systems in this country, and then overlaid so many bells and whistles on top of it, and the net effect is that it only made communication worse. Combine that with one of my cardinal rules of human social behavior — that you can’t overstate people’s ability to misunderstand each other — and you might apprehend the darkness we’ve entered.

We’re currently being treated to another playing-out of these diminishing returns of technology in a related realm of communication: financial markets. Go ahead and put algo robots in charge of the system and see how things work out. Today we’re informed in The New York Bulletin of Wokesterdom that “the President’s Working Group” (also known as the Plunge Protection Team) is convening to assess the ongoing damage to stock indexes. The PPT at least is composed of humans. But are the trading algos a fair match for them? I doubt it. I suspect the PPT and the rest of America will discover we’ve blundered into the Sorcerer’s Apprentice scenario, a techno-magical, runaway, recursive feedback-loop fiasco. How odd, though, that this is all happening during the holiest week of the year.

Sleep in heavenly peace tonight, everybody, as Santa makes his way across the rooftops and homeless tarps of our Republic. Your call is important to us!

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20 Comments
Iska Waran
Iska Waran
December 24, 2018 10:37 am

I enjoyed that. Newspapers as bulletins of moral instruction – that’s a good one. Not only does no one answer the phone, sometimes they don’t even give you the chance to answer your own phone. Suddenly you have a voicemail when the damn thing never even rang. Took me a while to figure that out. The bastard texted me a voicemail!

Donkey Balls
Donkey Balls
  Iska Waran
December 25, 2018 1:52 am
unit472
unit472
December 24, 2018 10:48 am

Kunstler has a valid point about the decline of the telephone. As a stand alone instrument of communication it was without peer. The loud persistent ringing made it almost impossible to ignore. Movie directors often used the ringing telephone as a plot device. Then came the answering machine and caller ID. You could screen your calls and only return those you wanted to. No more picking up the phone to learn who it was who needed to speak to you. If it was a long distance call it was important and even the dime it cost you to use a payphone to explain to your parents why you would not be home on time gave you fair warning if you were in trouble and how much!

I never got into texting but I notice many younger people prefer it. That might be part economics as mobile phone companies once charged per call and imposed limits on the amount of actual time one could talk. Toss in the fact that a text is a private conversation that others can’t overhear and the preference for it is understandable.

A mixture of the telephone and text was the fax machine. It has gone out of style but in its heyday it was the best. I had a list of every member of Congress fax number and a few NFL team fax numbers too. If I sent a fax to a Congressman it got read and I’d even get calls back from an angry staffer. Once I could hear Representative Estabon Torres ranting an raving in the background as his chief of staff berated me on the phone for sending such an ugly fax about Torres’ speech and hideous personal appearance. Mission accomplished as he did not run for re-election. Then there was the Pittsburgh Steeler’s coach Bill Cowhers. I knew he was thin skinned and when, after a loss to the Carolina Panthers he refused to shake the hand of the Panther’s head coach after the game I faxed the Steeler’s office to complain about Cowher’s conduct. It too got read and Cowher’s was reprimanded by the team owner!

Joey Jo Jo Shabadoo
Joey Jo Jo Shabadoo
December 24, 2018 10:56 am

WOW!!!

“I have a theory for what is behind the decline and fall of this once proud and capable country: nobody answers the phone. This one change in consensual social behavior has enabled virtually everyone in authority to evade responsibility for what they do.”

Absolute BRILLIANCE!! It just blows my mind that people that we pay for various goods and services in the MARKETPLACE have such absolute disregard for us (i.e. with the #1 target on my shitlist being Comcast to which I pay over $2k per year!!! … EVERY TIME I call, they seem to be experiencing “Higher than normal call volumes,” forcing me to waltz through a call tree for over 20 minutes before being connected with an incompetent foreigner who can’t or won’t help me.)

So all that being said, the GOVERNMENT help lines are EXPONENTIALLY worse!!!

Harrington Richardson
Harrington Richardson
  Joey Jo Jo Shabadoo
December 24, 2018 11:59 am

There’s a joke that all drugs should be legal, but only available from Comcast Customer Service. I hope 5G streaming eats them alive. They stink.

Anonymous
Anonymous
  Joey Jo Jo Shabadoo
December 24, 2018 3:07 pm

just pick the option for paying a bill, you will get to talk to a human ASAP!!!
then you can button hole the person with whatever subject you want.

Harrington Richardson
Harrington Richardson
December 24, 2018 11:03 am

He makes a heck of a point. Undeterred by unanswered phones, I do believe were I Jim Jordan or one of the other supposedly “concerned for the Republic” Freedom Caucusers, I would walk over to Rosenstein’s office, kick in the door if the secretary says he’s busy and lay hands on him in Jacksonian fashion.

Captain Willard
Captain Willard
December 24, 2018 11:12 am

God bless Kunstler, but he has mistaken a feature for a bug. The whole fricking point is that there is no accountability or feedback loop. It’s not about technology- it’s about the kleptocratic system.

The surveillance State technology manages to keep track of everything. It runs on the same routers that send your help requests to Bangalore to linger in limbo. Threaten Nancy Pelosi on the phone or internet and I guarantee you fast service!

Hollywood Rob
Hollywood Rob
December 24, 2018 11:18 am

Merry Christmas

comment image

mark
mark
  Hollywood Rob
December 24, 2018 12:55 pm

Rob…thanks for the giggle…and the knowing Michael/Barry smirk…not that there’s anything wrong with that.

Wait a minute…screw Seinfeld…there is something wrong with that!

Merry Christmas!

Ottomatik
Ottomatik
December 24, 2018 11:32 am

Merry Christmas! I notice many are realizing those condemning Christmas are unhappy and the condemnation is a search for company, missing principals, ultimately not woke at all.
And yes, The Event Horizon, at least of out time, approaches.
I wish all joy and peace, in the spirit of those that have come before, giving us this now.

Gloriously Deplorable Paul
Gloriously Deplorable Paul
December 24, 2018 11:33 am

I don’t answer my phone unless I recognize the caller. Too many times the “IRS” threatening me with all kinds of dire consequences.
If it’s someone who knows me and wants contact they’ll leave a message.

Mary Christine
Mary Christine
December 24, 2018 12:07 pm

” Corporations especially don’t want to be bothered by their pain-in-the-ass customers with their tedious complaints and demands.”

Machines are just plain cheaper than humans.

I used to track packages for Fedex. You know this person, if you can reach them at tall this time of year. Today is “absolutely positively” the worst day of the year to be employed there and I’m not kidding. People are just plain mean on Christmas eve. But when a legitimate emergency arose, such as a medical emergency which could be any number of things I won’t go into, we had no authority to contact anyone so that we could help them immediately. Some of the more concerned agents would call the delivery center anyway but we were supposed to just open a case and mark it as an emergency and tell the customer that this would go to a “manager” and be “high priority”. The manager was just another agent who’s job it was to call the centers and stay on the case until the package was found or was marked as lost forever.

On Christmas eve, if your package didn’t come, all we could say was “So Solly!” Sucks to be you was what we were thinking but couldn’t say out loud.

I haven’t worked there since 2012 but I doubt it’s any better today. About the time I left, they started offering buy out packages to the long term agents and sent the rest of them to work out of their houses.

And that’s my Christmas story for ya.

Merry Christmas (I hope none of you is waiting for a package today)

Fleabaggs
Fleabaggs
December 24, 2018 12:24 pm

MERRY CHRISTMAS to everyone.
Have no opinion on the article. Just wanted to say that.

mark
mark
  Fleabaggs
December 24, 2018 12:49 pm

Flea,

Merry Christmas!!!

Here is an oldie but goody that might bring a wry smile from you and any of the other old bush dogs:

Jingle Bells Mortar Shells
NVA in the Elephant Grass
Take Your Merry Christmas
And shove it up your Ass

Mary Christine
Mary Christine
  Fleabaggs
December 24, 2018 1:00 pm

Merry Christmas, Flea. My family thing was yesterday. I am plum worn out and just trying to make myself go for a walk before it rains.

A. R. Wasem
A. R. Wasem
December 24, 2018 12:44 pm

The inability to converse with an actual human being “long-distance” is just a symptom of the atomization of the common culture in general.

Anonymous
Anonymous
December 24, 2018 1:43 pm

“I have a theory for what is behind the decline and fall of this once proud and capable country: nobody answers the phone.”

Of course that is a symptom of decline…not the cause. On this day before the celebration of the birth of Jesus Christ, the answer seems obvious.

“. . . If I were asked today to formulate as concisely as possible the main cause of the ruinous Revolution that swallowed up some sixty million of our people, I could not put it more accurately than to repeat: Men have forgotten God; that’s why all this has happened.” – Alexandra Solzhenitsyn

jimmieoakland
jimmieoakland
December 24, 2018 4:22 pm

Newspapers? Yeah, I remember those. Good times.

james the deplorable wanderer
james the deplorable wanderer
December 25, 2018 11:31 pm

Jim, the telemarketers are the reason no one answers their phones anymore. And after them, the political calls / pollsters. My wife dreads election years, hates to answer the phone – and finally quit. We are dinosaurs, still have a land line, and the last ten thousand or so of us are prey for any yahoo that wants to try and dial us up.
So we reset the answering machine (we still have one of THOSE, too!) down to answer on the second ring – and use it to screen calls. Nearly 90% are other computers, trying to find a human to annoy / burden / sell something to – so we let them talk to each other. Usually, a computer will wait up to ten seconds for a human to answer – and if not, give up. The humans at the doctor’s office will leave messages, most of which are for appointments we already know about, that’s why we write them on the calendar so we won’t forget. The pharmacy has its’ own telerobot, which calls when it THINKS we should be due a refill, so we can aggravate the doctors about refilling. The rest are usually salespeople / salesbots, call centers from India trying to sell something, or call centers from Mexico trying to be IRS imposters. We ignore them all.
It gives great peace of mind to ignore ten or twelve idle/ useless phonefreaks in a row, and I’m sure our blood pressure readings are lower for that reason. Now if we could find a similar solution for Emails, we’d be set ….