“They often make use of the fact that for many people the content of the message is less important than the way it is delivered.
A confident, aggressive delivery style – often larded with jargon, clichés, and flowery phrases – makes up for the lack of substance and sincerity in their interactions with others … they are masters of impression management; their insight into the psyche of others combined with a superficial – but convincing – verbal fluency allows them to change their personas skillfully as it suits the situation and their game plan.
They are known for their ability to don many masks, change ‘who they are’ depending upon the person with whom they are interacting, and make themselves appear likable to their intended victim…
Psychopathic workers very often were identified as the source of departmental conflicts, in many cases, purposely setting people up in conflict with each other. “She tells some people one story, and then a totally different story to others…The most debilitating characteristic of even the most well-behaved psychopath is the inability to form a workable team.”
Paul Babiak and Robert Hare, Snakes in Suits
