“There is a dedication to willful incompetence in many corporate government departments.” – Steven Magee
I recently concluded a month long interaction with multiple government drones working for the State of Pennsylvania. Some of them were friendly and partially competent. Some were truculent and unhelpful. The fact I had to contact them a half dozen times to get their screw-up fixed is par for the course when dealing with government workers. These interactions prove to me once again everything government touches becomes a bureaucratic exercise in futility. The attitude of government workers is consistently dis-interested and unconcerned with the problems of the citizens paying their salaries.
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What seemed to be an actual technological advancement by the government, enhancing transportation on their highways, is now turning into another government shakedown mechanism with potential to further the agenda of an ever growing surveillance state. When EZ Pass was rolled out in the early 2000’s, I was a supporter, as it would reduce my commuting time. With the transponder on your windshield and automatic replenishment by your credit card, the efficiency made sense to me. When you went through the EZ Pass tollbooth, the light would turn green as you proceeded through. If it was yellow or remained red, you knew something was wrong and you should check your account online.
Over the last few years PA has added EZ Pass Express Lanes where the readers are above the roadway and there is no green light signal to tell you things are working properly. They added an EZ Pass only on-ramp at my Lansdale interchange in December. I no longer went through any toll booths during my daily commute to and from work. These on and off ramps probably saved me ten minutes per day. All was well, until I got my credit card statement for March and saw three replenishment charges of $70 each.
Considering each way on my daily commute should be $1.23, I realized something was wrong. I logged onto my EZ Pass account and was outraged to find I had been being charged $5.00 per trip since January 27 through the middle of April. It totaled 93 trips where I was charged $5.00, instead of $1.23. That was a mere overcharge of $3.50. I had changed nothing. My EZ Pass transponder was attached to my windshield as it always had been.
Now my month log nightmare of incompetence and bureaucracy began. I immediately called the EZ Pass customer service number and received a recorded message they were moving offices and would not be available for the next three days. I then called on the day they were supposed to be in their new offices and received a message that all circuits were busy and call back later. I tried six times that day with no luck. The PA government seems to misunderstand the definition of customer service.
On the fifth day I finally reached a live drone, after being in a queue for 20 minutes. This lady was actually helpful and made me optimistic this situation would be resolved fairly quickly. My optimism was not well founded. She determined that my transponder must have stopped functioning. Therefore, she was going to send me a new transponder and when we saw that it was working properly, she would refund my overcharges. She gave me her direct extension so I could reach her when I called back.
I didn’t say it to her, but I was thinking how could this PA government organization allow this to happen for two and a half months without sending me any communication. They have my home address and email address. Even though my transponder was not working, they took a picture of my license plate and were able to charge me for every trip. They knew my account and knew something was not functioning properly, but didn’t send me a letter or an email. Instead they drained $350 from my pocket because their crappy Chinese made transponder failed. Government doesn’t give a crap. They know they have a monopoly and don’t have to employ best practices in customer service.
It took a week for my new transponder arrived. I checked the account after replacing transponders and the proper $1.23 was again being charged. Now I called back trying to reach the original lady. The first day I received the all circuits busy message again. When I did get through, there is no way to go directly to an extension. I connected with a stone cold bitch who refused to talk to me because the account was in my wife’s name. She had to talk to her. After going through that hoop I explained what had already happened. She dismissed me by grunting that some other department handled refunds. She transferred me and it went directly to voicemail. I left a voice mail describing for the 3rd time my dilemma.
Their message said they would get back to me by the end of the day. They lied. I never received a call back. I then went online and disputed every charge with a written explanation. No response. No refund. After another week, I called again. I got a dude who acted helpful. He assured me he would take care of getting my $350 back. I checked online for the next three days. Nothing. I then wrote an angrier version of my month long slog with government incompetence. I was about to call again on Monday when I checked my account and saw a balance of $380. Someone had finally done their job. Of course, they didn’t credit my credit card. I am now paid up for the next year of $1.23 commutes.
I spent hours trying to get this government fuck up resolved. It caused me much irritation. I have enough day to day challenges and responsibilities. I don’t need this shit. I despise government and government workers. I also know where this EZ Pass program will go. PA has plans to make all tolls electronic within the next few years. They already have the highest toll rates in the country. With states like PA going broke, the next step will be milking the taxpayer cows with electronically transmitted speeding tickets. They know when you enter and depart their toll roads. If your average speed exceeds the posted speeds, they will electronically charge your account for speeding tickets. It’s only a matter of time.
Wait until our government keepers convince the ignorant masses that single payer will be the best way to run our healthcare system. Imagine my month long EZ Pass experience times 100. The epic level of incompetence from having government workers running our healthcare system will result in millions of deaths and trillions in added costs. I can’t wait.
“Never attribute to malevolence what is merely due to incompetence” – Arthur C. Clarke
I feel your pain. I have a “Go-phone” account with AT&T. $30 a month with a $5 credit for auto billing to a credit card. After about 4 months I realized the $42 a month charge on one of our cards was that charge. So I logged into their UI and it told me the correct amount was being credited, $25 a month.
I called their CSR line and was connected to someone in Bangladesh or similar 3rd world country. This poor girl could barely speak English and kept repeating the same BS. This required a dreaded trip to their local store. Dreaded, because it’s one of those “take a number” server deals and usually takes forever even to talk with someone.
But this time an “associate” was readily available, so I explained the problem and he warned “they’ll probably not credit more than 60 days” to which I replied “they’d better”! That just scared the shit out of him, so he borrowed my phone and called a number, putting it on speaker.
He was connected to the same call center I called in Bangladesh or wherever!
Two hours later (I’m not exaggerating), he had waited on hold for an hour & a half, then called some sorta backdoor number from HIS phone and got it settled.
During the wait he tried to upsell me into their Satellite TV and I quickly told him that if it came with Bangladesh customer service and billing designed to screw you, then I’d need to decline the offer.
BTW when I asked him, he says Verizon, T-Mobile, Sprint, and the rest all come with Bangladesh.
But great news….Comcast is getting into Mobile! And THEIR customer service is……never mind.
And that’s why you should never participate in any “auto-pay” program of any kind (if you can avoid it).
To do so is just asking for a Bangladeshi type bend over.
Back in the late 90’s, I had a “auto pay” problem with an insurance company. I had set up payments to be withdrawn directly from a Wells Fargo account. One day, I decided I was going to change carriers. I called and cancelled my old policy (properly). A few months later, they dinged my account for another payment. Long story short, I got nowhere with their customer service; I couldn’t get them to acknowledge the cancellation of the policy. Wells Fargo advised me to simply close the account. That got their attention, and it worked.
Lesson learned.
“Auto Pay” programs may seem convenient… until they’re not.
I’m a firm believer that some organizations routinely, and intentionally, over charge a percentage of their customer accounts just to see who’s paying attention!
I refuse to autopay anything.
Many people are lured into an auto-pay service because many companies offer a slight discount for doing so. I have one for my life insurance payment, but that’s it. Oh…yeah, my EZ-Pass automatically grabs $35 from one of my credit cards when the balance goes below $10. However, I hardly use any toll roads and $35 can last me many months.
Verizon has ‘Murican based customer service based on my experiences including last week. The ‘Murican based customer service is just as incompetent but at least they are incompetent in engrish! :o)
Since large bureaucracies, both public and private, are eventually headed, nearly 100%, by sociopaths, it’s very easy to get fired for giving a s*** about taxpayers/clients, because that offends the egos of the sociopaths.
The solution is to have government directly run very little and to design society in a way that ensures that all human organizations are subject to external pressures to perform.
End female suffrage for starters.
Admin,
I think you should go on a shooting rampage. You got that gun a couple years ago. Why have a gun if you’re not even going go on a shooting rampage once in a while?
Iska
You always give the best advice. Keep an eye out for a mass shooting story in Philly.
Whoa. Gentlemen.
Cue a knock on admins door by ten gentlemen dressed in kevlar carrying flash bangs and automatic rifles in 3,2,1…. 🙂
Yea! You talk about an invitation!!
That’s just asking to be “SWATTED.”
Well, I guess I don’t have to tell you that they didn’t need your home address and e-mail- they already had what they needed, your credit card number.
A pro-active communication would not be likely by any government or even most private entities. That would mean they are doing some sort of quality control/quality assurance, which is very rare today.
My home state of Florida enacted a form of EZ Pass (known ‘Sun Pass’) on its 483 miles of tollways. In true bureaucratic fashion it pitches it with the pithy misnomer, “The less stressway!” Yeah. Right. Try telling yourself this traversing the tollways in Orlando during rush hour traffic. From hell.
Starting in 2010, the state began placing ‘automated’ toll keepers along its tollways. This meant that vehicles without Sun Pass would be photographed as they passed through these unmanned stations. The result? If your vehicle doesn’t have Sun Pass it’s common to get a invoice in the mail with a notice for a $1.30 toll, along with a $2.50 ‘administrative fee,’ a tidy little mark-up of 192 percent, because you opted out of the state’s automated system (“That’ll learn ya.”) Unsuspecting tourists with erroneous GPS systems, it happens far more frequently than people imagine, must love this state!
It gets better; if for some reason the toll is not paid by the due date, an additional $2.50 is charged, bringing the total to $6.00. If the person fails to pay the toll and accompanying fees, they’ll be fined $100 plus the tolls owed; in some cases, court costs, points against the driver’s license, and the suspension of the license and registration can be levied.
This is our benevolent state government hard at work, ‘saving’ tax payer’s money. What this says in effect is that as a driver you’re free to ‘choose’ how you pay state tolls but unless you ‘opt’ to enroll in its prepaid plan, you’re going to pay a much steeper premium. Where have we heard this before?
No doubt as automation progresses governments will utilize it with increasing frequency as a source of revenue collection. Is it more cost-effective than paying a mouth-breathing drone to do it? Undoubtedly, but that’s not the question. The question is how much government is required in our lives and more importantly, why? Is maintaining roadways important? With our national just-in-time delivery systems dependent on trucking to function, absolutely. In many other areas of government oversight, perhaps not nearly so much.
Come the next economic downturn many states will be scrambling to cover revenue shortfalls. As manpower costs are typically the single greatest expense in any operation, increasing automation will be seen as a way to lower costs and increase revenues, and with additional ‘administrative fees’ it will be!
In every instance the real question voters will need (be forced?) to ask is whether the services their governments provide are truly necessary? It’s here the divisions among the masses will truly erupt. Do we bow down to ever-increasing automation and coercion in tax collection, letting the Nanny state dictate our daily lives with increasing intrusion or do we question every dollar extracted from our lives and draw a line? This will depend on which side of the line we stand on and just how painful the extraction gets.
What’s the cut of the road and bridge taxes collected from every gallon of gas purchased in Florida?
That’s why I do all I can to stay off toll roads in Houston. I’ve already paid for that road, probably a thousand times over!
There is already asset confiscation happening by police in several states. Wait until the economy turns down another couple of notches and the shakedowns will explode.
http://nymag.com/daily/intelligencer/2015/11/police-seizing-more-money-than-ever.html
“Police departments in a majority of states are free to directly pocket money and property obtained in any police encounter, be it a roadside stop or a drug raid. These assets, depending on state law, either go toward general revenue or directly into the pockets of the police conducting the seizures. It fuels purchases of new gear and vehicles or can be diverted to cover overtime pay. This is helpful when tax revenues aren’t increasing. “The years 2008 to 2014 were some lean economic years,” said report co-author Dick Carpenter in an interview. “Forfeiture is an attractive way to keep revenue streams flowing when budgets are tight.”
Living in S.C., there are very few toll roads, but if I come across one, I avoid it and find another way. I don’t even drive on the dangerous I-20 if I can help it. I prefer driving in the city to get where I’m going. Especially in Augusta, GA, which is only a few blocks from me across the Savannah River. When Augusta built all the expressways and freeways over the years, all the commuting traffic when to those. In the mornings, the downtown routes are pretty clear and, therefore, faster.
I’ve noticed a lot of maps mark the toll roads. When I drive out of time and map my route, I make sure I miss the toll roads.
My solution to electronic billing? Don’t use it for anything. And don’t use restaurants, etc that use robots rather than people.
One word.
Street view license plate diffusion cover.
$22.94 at Wal Mart
They have been saving someone I know money at EZ Pass tolls for close to a decade now.
That’s civic responsibility I can buy into. Excellent.
I thought those were illegal (at least in some states) and you could get a big ticket if they see that you have one.
@Annie:
They are not illegal. But a cop will pull you over if he/she notices one on your vehicle (they are not hard to spot). At that point the game is on, and who knows how the encounter will end. At a very minimum you will get a citation for an “obstructed” plate. At the maximum, you just may end up dead.
Plate diffusion covers are a bad idea… they attract unwanted attention.
For the folks moaning about government toll roads and the EZ Pass system, there is a simple solution: Don’t use their roads! It may not be convenient, and it may be a total pain in the ass, but you do have the choice (at least at this point).
Have they invented license plate covers that can completely change the letters at the touch of a button? I could have really used one of those back in my gas-n-go days.
Thank you very much! I just sent the link to the Mr.
I want 2 as well.
Suzanna said:
“I want 2 as well.
Well there’s a plan: Jerk the chain of the State by advertising it on your bumper.
Bad idea Sue.
Especially for a self admitted mental case who has a documented history of conflict with state authority.
You’ve got a death wish, don’t ya!
Now that wouldn’t be HS would it?
Of course not! You use a horse and buggy – I forgot for a moment!
Happy days..
That’s technically six words, but who’s counting?
Thx for the tip HSF!
“Someone I know…” Wink, wink, HSF!
And thanks for the tip!
When the Federal government stopped the civil service test any sense of quality began to erode and when “multicultural and diversity” were interjected into the requirements the quality and the work level dropped off a cliff……..They now have the diversity police and their classes….what’s next?
We had to get easy pass in order to dispute a ticket for going to fast through the reader in a state we have never been. Cant dispute an easy pass ticket if you dont have easy pass. Kafka couldnt set it up any better.
I had the fun of experiencing government”healthcare” for 5 years in the service. For the past 3-5 years, we’ve been seeing horror stories about the VA hospitals, and veterans dying for lack of care – while management got bonuses and promotions based on bogus numbers.
This is what it is going to be with government healthcare. I just hope we go with the British system (if you want, you can buy your own separate health insurance) instead of Canada’s (Only govt healthcare for everyone). I’ll pay myself for good treatment.
The more complex a system becomes the more likely it is to suffer from breakdowns and malfunctions and the higher the cost at both the outset and over time.
I have a hammer that has served four generations of my family, same ash handle, same steel head.
This past week we were building a new shed so I could teach the boys carpentry and I broke out the nail gun for siding. To use a nail gun you have to have electricity to run the compressor, an extension cord, a compressor, hose, the nail gun and of course nails. One of the wire nails jammed and because the boys didn’t have a lot of experience with it rather than notice it and correct the mistake immediately they simply continued to fire the gun jamming four more nails into the nail track. It took about and hour to get out the jammed nails due to the configuration and the narrow channel for the wire nails. One nail was so badly damaged by the repeated firing that it had fused into the track and absent a dental pick I couldn’t get it out.
So we went back to hand nailing.
The nail gun for all of it’s efficiency has over one hundred working parts not to mention the compressor required to use it, the risks associated with dragging hose around attached to it (especially if you are on a ladder or a roof)- I could go on but you get the picture.
In the end no time is saved, the cost exceeds the return and it will always break down and become inutile.
Government is like a million nail guns.
I use a variety of nail guns in a job I do and yes I’m using them on ladders too. There is no way in the world you can say they don’t save time. And the cost exceeds the return?? You’re fucking crazy. I will use a 1,000 nails to assemble sheds I build and I’m in and out sometimes in just a couple hours. Hand nailing over 1,000 nails, sometimes in awkward positions, would more then quadruple that time on top of needlessly tiring you out.
And handing one over to an inexperienced used is asking for exactly the kind of problem you ran into. Yeah, I had one blow out a trigger valve in 20 years of use. Oh the humanity. Good luck with that tude’ man.
Give HF a break, he used the nail gun example to illustrate his point on complexity. He said it wasn’t efficient in the hands of newbies. And it doesn’t sound like he uses it as often as you do. Your practical point is very good, HF is talking of larger things.
For want of a nail the shoe was lost. For want of a shoe the horse was lost. For want of a horse the rider was lost. For want of a rider the message was lost. For want of a message the battle was lost. For want of a battle the kingdom was lost.
When properly understood, it all makes sense.
The objective is not to get Admin to and from work efficiently. The objective is to maximize employment for the State Government and the Government Employees’ Union in Pennsylvania. Just look at the goddamn PA liquor stores if you need any further proof.
Just came back to PA from vacation in Los Angeles. One half gallon of Captain Morgan was $8 less than in PA. Thanks for the volume purchasing discount PA LCB!!
I feel your pain. We have a couple of tunnels between Norfolk and Portsmouth, Virginia that were in need of repair, and we needed new tunnels. Well of course, the commonwealth of VA has squandered road $$$ elsewhere, and if they hadn’t, VDOT, the most ineffective, inefficient, wasteful bureaucracy EVER would have wasted it anyway. It takes at least a century to build a couple miles of highway here.
Anyway, that republican governor, Bob McDonnell, fondly known as “Toll Booth Bob” in these parts, decided it would be a good idea to set up a public-private partnership, and toll those tunnels. This agreement is outrageous in what the private company (ERT) contractually receives and can do in terms of raising tolls and charging fees. So now we have EZPass tolls, ridiculous fees if you don’t have a reader, billing mistakes, customer no-service that rivals the DMV, and the list goes on. This has effectively destroyed a large number of small businesses in Portsmouth–not a magnet for visitors in the first place, but they had a LOT of great, locally owned restaurants and shops.
ERT is regularly in the nooz regarding their multiple fuk-ups, meanwhile, their (repeated) billing is on card-stock quality paper, with dark colored ink, they advertise on radio, teevee, the newspaper and who knows what else, telling us how great they are.
Though the details are a different than yours, I have also had several VERY poor customer service experiences. Their answer is always a rude, “NO”. Just send $$ and STFU.
It seems I am at war with someone on a weekly, sometimes daily basis these days. This week, it’s obamacare/my insurance company (so far, 1.5 days worth of phone calls, emails and no answers) and AT&T who can’t manage to get my bill straight (this is the 3rd month in a row). Two weeks ago, my son had to go to war with the DMV over his driver’s license (I probably should write that story). The other thing I’m sick of: I am literally BURIED in paper. I remember about 25 years ago people were saying we were going to become a paperless society. Um, sure………..
Like you, I don’t have time for this crap. And it’s getting to be SO bad, it’s affecting my quality of life.
Note that it was the goddamn Republicans who stuck you with the toll road. Here it’s always the goddamn Republicans who want to build toll roads, since it fits some “user pays” theory they read in Ayn Rand or somewhere. Think about the colossal stupidity it takes to make cars slow down to throw change into a bucket, the colossal waste of tracking down fees for EZ pass, etc. I don’t want much from government – practically nothing, really – but building and maintaining the roads is one of the few things they should do. If that makes me a socialist so be it.
Republicans, democrats = all the same. Except the republicans pretend to be about some sort of freedom and free markets. Until it comes time to implement such.
I’m like you-I want as little as possible from government, and if it only stuck to building and maintaining roads, I’d be fine with that. However, I would also require elimination of fraud and waste, and I would require efficiency. There’s already a mechanism in place at the federal and state levels for collecting funds to build and maintain roads: fuel taxes. I’m guessing that in most places, those funds are squandered on other BS. Those funds should be devoted solely to road construction and maintenance. And that’s a true user fee.
Iska said:
” If that makes me a socialist so be it.”
It least you’re honest.
Because the essence of freedom is having to pay to travel a road…
We bash our banks and the big tech giants for the data bases they maintain on us but, when used properly, they can protect us. I was the victim of a ransom ware attack. To get my computer back the criminal wanted $100. I gave him my credit card number and he promptly used it to buy a gift certificate from Amazon. Somehow Amazon recognized it as a fraudulent transaction and cancelled it. He then tried the same with Apple with the same result. My bank called me and told of me suspicious transactions occuring on the credit card. I explained what had happened and they cancelled that card and sent me a new one. The ransom ware criminal called me back and said my card number was not working. I apologized but said Amazon, Apple and Chase Bank were the problem not me and there was nothing I could do to help him steal money from me but I appreciated him removing his virus from my computer and that maybe he should find a new job.
New Poll Finds Record Number Of Americans Want More Government In Their Lives
http://hotair.com/archives/2017/04/24/pew-americans-now-prefer-bigger-government-services-smaller-one-fewer-services/
America is in serious decline, summed up in one article.
I worked for the Marine Corps and was seriously injured when my chair snapped and I hit the floor, with my lower back. This happened in front of my boss. I herniated 3 discs. I kept working and eventually worked from home to keep from going on worker’s comp. They forced me to use 8 hours of leave every pay period, even though I was meeting my work goals. ( I even received an award.) I eventually ran out of leave. They said I couldn’t work at home any more, and told me to come back or tough shit.
With a wife and kids, house, etc, I had to go on worker’s comp. I went through Department of Labor to sign up. The first 30 days went fine. Then, I filed, and no payment. I called, and was told it would be fixed. And, no payment. I had to drive down to DoL. (I live near DC.)
Took most of the day. Thought it was fixed. No check comes. Call again. Go down again. I find out you are supposed to go on auto pay after 30 days, but something is wrong with my account.
Turns out someone made a mistake and put a wrong value in one of the “boxes” on my form. BOTTOM LINE – drone tells me they can’t tell if I am NOT getting paid because of the mistake until after checks are cut, and then it is too late to get paid for the period that passed.
I spent 6 months trying to fix this, spoke with 6-8 drones, supervisors, branch heads— nothing.
I went over a year with no income, cashed out my kid’s college CDs (with govt penalties), went $35,000 in debt and NEVER GOT MY MONEY. On top of that the DoL forced me – by law – to sue chair company because of a third-party injury. That took an additional 4 1/2 years because I couldn’t find a lawyer to help because it was a government employee claim.
By the way I shortened the story.
How’s that for government incompetence???
Air Cooled Mike said:
“How’s that for government incompetence???”
That doesn’t sound like “incompetence.” It sounds more like deliberate action!
I’m paraphrasing, but someone said, “Put the government in charge of the Sahara Desert, and before long there would be a f’ing sand shortage!”
Tru dat.
It was Milton Friedman.
I never delved into Tim McVeigh’s motives beyond the MSM’s assertions that he was disgruntled about the government. I always deplored his actions- there’s no excuse for taking innocent life in collateral damage. But when hearing of Admin’s travail and literally countless others like it from any number of sources I always think “Was something like this Tim’s trigger? Did it all stem from getting screwed over by a faceless bureaucracy with no other way to get even, to settle up?”
I don’t condone it, but I think I understand it.
Glorious, turns out, the Feds were behind the OKC.
I suggest you read this article of Jesse Trentadue’s findings.
“The PA government seems to misunderstand the definition of customer service.”
That depends on who their “customer service” is designed to serve. Seems to me it’s serving the State of PA almost perfectly. If a few more drones could have resisted answering your phone calls, you’d still be out the $350 which is no problem at all for them. How many people simply give up on getting their $$$ back?
Quite some number of years ago we reached a point where ANY service, etc. that gov wants to undertake that will require any new imposition of revenue or ‘fees’ needs to be flatly rejected … period. After the sales tax, more than 50% of my “pay” goes to taxes, fees, licenses, insurance, etc. All of which are just taxes period.
Here in OK, there is a Republican “super-majority” in all facets of the state gov. Now that they are in control, they spend their whole time figuring out ways to raise taxes, fees without anyone noticing. They got great media-mileage out of reducing the state income tax by 0.25% At he same time, to no fanfare, they eliminated working people reductions to such an extent that even with the reduction, I am paying $300 more peryear in tax. Only one of the less than 5% of pop that does their own taxes would notice … I did.
Just crooks under every rock and behind every corner. Starve the beast.
To deter license plate readers,look here–You can probably find something–
Within the last year or so I read a news story about a truck driver in New York or New Jersey who had run a line from his tags to inside the cab so that when he went thru a toll booth he could pull the tags up out of sight. B4 he was finally caught he had apparently been doing it for several years.
https://www.google.com/search?q=paint+for+auto+license+plates+to+deter+plate+readers&oq=paint+for+auto+license+plates+to+deter+plate+readers&aqs=chrome..69i57.66652j0j7&sourceid=chrome&ie=UTF-8
several hours ago there was a post here by “hondo”–it’s no longer here-what happened?
Hondo, (Doogie “the Dhimmi” Pecker?) wiped the baby batter from his chin, opened his cock holster and said………..absolutely nothing.
bb’s shit is more intelligent than Hondo.
Yeah the Florida sun pass mailed me my toll bills…firstly, it said I was late and the $1.25 turned into $16.50. I revolted and called and all was waived except the $2.50 admin mail in fee….I travel that area several times a year and noticed after my third trip I no longer get these toll bills….either they are gouging tourists knowing they won’t come back to court to fight it and pay $16.50 for a 1.25 charge or they purposefully stopped mailing me a bill racking up thousands of dollars of fines $14.00 worth of tolls….so much for the freedom to commute from one state to another. I guess only the wealthy will have freedom of travel on 20 years….
That’s hardly a solution. People need to live, if not for themselves, for their children. The problem is that government employees have no ability to resolve a ‘problem’. They can merely look up the complainants account and , if it is delinquent, request payment be made. That’s it. They have no way to determine if the ‘system’ is in error or, if it is, to fix the problem. If you are nice and they are not total morons you might convince them to ask someone above their pay grade to look into it but, the problem is no one in the chain of command may know how to fix the problem. It might be an outside contractor or vendor who actually generates the data upon which the bureaucracy is operating on.
I used to get such complaints on people’s gas and water bills. We could send a meter reader out to reread the meter but, most of the time the meter reading was correct and often in the consumer’s favor,i.e. the meter was reading properly but the electronic reader wasn’t. The problem lay elsewhere. A leak someplace on the customers property An unusual situation once occurred when we found some customers had been given meters which fit 5/8ths inch connections but were geared for a 1″ meters. You had to look closely at the dial face to see the problem. Needless to say the city only checked if we got a complaint as we had no way of knowing how many such meters had been improperly installed.
“I have enough day to day challenges and responsibilities.”
—-Admin
Such as managing the shit-throwing monkeys on this site.
I showed DMV my proof of insurance once. When they checked the VIN # on car it didn’t match VIN # on “my” car. Same make and model but different car in different town. Insurance company screw-up. Not good enough for DMV. I had to prove I DIDN”T own the car on paperwork. I told them I could prove I owned “my” car. Not good enough. Had to get statement on insurance company letterhead that I “DID NOT” OWN THAT CAR. Had to prove a negative. Down here we call that “ignorance gone to seed.”
I have had dealings with government employees from Federal , State and local county and have been successful about half of the time regardless of how many T’s I crossed or I’s I dotted .
Rarely have I encountered someone eager to make my dealings with any particular government office seamless and efficient . I have however meet a shit load of freeloading assholes that all swear they could double their salary in the private sector . Everyone of these people are in la la land . “1” their benefit costs would skyrocket “2” performance levels of productivity expected would blow them out of the water day one .
I have a family member with a paper pencil pushing job for the DOD . She fell into this out of high school and acts like we all should be glad she bothers to go to the job . After 20 years she is still an arrogant dumb ass convinced how much more she would make elsewhere .
Fact she would probably be fired before lunch and ultimately collect welfare so the cost to taxpayers is a little more at least she is not infecting real world work !