Tag: Comcast sucks

Sometimes it pays to bitch about things. It probably helps that I’m good at bitching about things. If Comcast pisses me off one more time I’ll be offline for quite some time, at least until I can’t stand hearing my wife bitch about not having internet. I’ve been conditioning her for more than a year now to get used to the idea of not having cable TV but she is going to insist on having da interwebs for a while longer.

 

Comcast has recently been pissing me off and the trick to dealing with them is to only speak with their customer retention specialists. My bill for basic cable with no special or premium channels plus internet was $169/month. Long story short, I called them up and started bitching about it. One of their flunkies said he’d upgrade my account and lower my bill. This required a new modem but that’s was fine by me because my old one was eight years old. Of course this “upgrade” was promotional only and the price would automatically upgrade itself in twelve months but my bill then would still be about $8 cheaper thereafter than what I was paying. I figure what the hell, if I closed my account tomorrow I would not miss it.

 

The new modem they sent was a POS so I had to visit their store twice which gave me a whole litany of shit to bitch about. I called back and told them to cancel my account which automatically gets you transferred to customer retention. That guy falls all over himself giving me all kinds of discounts and adding new channels like HBO etc. I ask if these are permanent upgrades and discounts because if they are not he can proceed with closing my account. He assures me they are permanent and will not expire. My bill is now down to $104.

My latest bill arrives in the mail and is eight pages long with a ton of shit that makes no sense so I call back and ask for customer retention which is what I was told to do. I start asking questions about the bill and the guy immediately knocks another, permanent $15 off my bill. I didn’t get my questions answered but my bill is now only $89 with all kinds of movie channels (that I’ll never use and never wanted) plus all kinds of free On Demand crap (that I’ll never use and never wanted). Today I returned their Gateway because I bought my own modem and router for less than a hundred bucks so now my bill drops to $79/month all taxes and fees included. Oh, my internet speed is supposed to double next month, no charge. Internet pages already load faster than I can blink and movies/music streams flawlessly so I have no idea what good more speed will do.

Methinks Comcast is struggling to keep their customers. The funny part is that if their sales team and store employees weren’t working double quick time to piss people off, they wouldn’t have to cut my bill so much. The amount of aggravation they dole out, coupled with the monthly bill just isn’t worth it. The other funny thing is that I never even asked for any kind of discount. So, if you are a Comcast customer or any cable company customer, pick up the phone and start bitching. The worst that could happen is you end up with no discount but chances are they’ll be falling all over themselves to make you happy. Just make sure you are talking to customer retention and not their sales flunkies. So now I have another $90/month feed up to spend on hard assets. I might just call them up in six months and tell them to close my account just to see what happens.