Thinking about Muck’s story re his battle with the health profession led me to write this little thread.
1) Dealing with the Phone Company
I received a call from my kid saying “Hey dad, my phone is not working. I cannot send texts or access the internet (might as well be dead these days if you are a young person and cannot send texts or access the internet, it seems). Can you help me out?” It became my problem of course because the account is in my name.
“OK”, says I, knowing how un-fun this was going to be.
So, I called the phone company. “Please enter the number of the phone that you are inquiring about” says autobot. Dit dit dit, I do as instructed. Dial 1 for billing, etc etc., followed by the hash key. Dit dit.
Then comes the obligatory: “We are experiencing longer than normal delays at this time. Your call will be answered by the first available technician”. Whoa! Now there was a surprise. So I kick back and wait. It actually “only” took about ten minutes before the call was picked up – by one of those non-descript types of voices you get when you are getting an overseas call center. Great, thinks I. This is not going to go well, methinks.
After the general introductory banter, I am asked what phone number am I inquiring about. Damn, that gets my blood rushing a bit. “Umm”, says I – “you just had me type that in. What is the point in having me type it in and then asking for it again?”. Of course, overseas call-taking-person had no clue as to what I was talking about, or why I was making that point.
After the next couple minutes of clear-the-identity hurdles, I explain the problem – no text, no internet, but can make/receive calls.
“OK” says overseas-call-person, “I need you to turn your phone on and…”.
“Sorry, overseas-call-person”, says I. “I do not have the phone, it is with my kid, who is far away, and I cannot access the phone. What else can we do?”
Well, now it starts to get interesting. My response did not compute. The person again asks me to get out the phone, and so I repeat the situation – “I do not have the phone nor can I access it. What can we do”. Silence on the other end of the phone while overseas-call-person’s one brain cell whirs into action.
Again this lady says “I need you to turn on the phone…”.
At which point I ask: “Where are you located?”
“Manila”, says she.
“What a surprise! Do you speak English?”, I ask.
“Of course I do!” she replies.
“Oh, says I. Well that leaves only one alternative then as to why you are not understanding me. You must be a moron. Are you a moron?” says I.
Silence for a few seconds, then “What?” she says.
Continue reading “LLPOH: Two Tales of Dealing With Morons”